We will arrange on-site technical training for the first time, covering full guidance on equipment operation, material feeding, cleaning, and daily maintenance.
This product has undergone 6 years of R&D, iteration and refinement, adopting a modular design with proven stability and maturity. Our output volume and customer cases are among the top tier of the industry, with guaranteed quality and comprehensive after-sales service.
Extra consumable parts will be provided prior to shipment.
In case of equipment failure, customers may perform preliminary self-inspection first and contact our after-sales engineers promptly via video, text or photos for feedback. Our robotic arm system is independently developed, enabling remote access and control of the system software with an authorization code. For hardware issues, extra consumable parts are pre-delivered; damaged core components will generally be shipped for replacement with step-by-step guidance via video or text.
The background system (mobile and web versions) provides low-material alerts and fault reminders, enabling real-time equipment monitoring for full status visibility. Built-in internal and external cameras support 360° remote viewing and real-time alerts.
We provide unboxing guides, after-sales videos and user manuals. Dedicated after-sales service groups are established to offer multi-to-one support via video conferences, text messages and voice calls, available from 9:00 to 21:00 (China Time). Core components can normally function for 5 to 7 years without non-natural damage. Around 90% of issues can be resolved remotely, and 5% of common consumable parts are pre-supplied in excess. Major core component faults are resolved by sending replacement parts.
The equipment features a modular design and intelligent operation.
If remote troubleshooting cannot resolve the issue, we will arrange on-site repair service to ensure worry-free after-sales support. Our products have been sold to over 100 cities in China and more than 80 countries worldwide. You may use them with full confidence. The equipment is well proven with abundant real-world cases, backed by reliable quality and complete after-sales service!
